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Frequently Asked Questions

Shipping, returns, order queries - here are our most commonly asked questions.

How long will it take for my order to arrive?

Not long! Our aim is to get your games to you in 2 working days for UK orders.

My order hasn’t turned up yet.

Delays are a pain, we feel you!  Check your tracking number and contact the courier for delivery updates, and if that doesn’t solve the problem, give us a shout at support@camdengames.com

Can I change or cancel my order?

As we try to get our orders out quickly, it’s not possible to change an order once it’s been placed. Make sure you double-check the product and delivery details before clicking to buy! 

If you do want to cancel, just email us at support@camdengames.com 

You also have up to 14 days from the day you receive your game to request a return. You then have another 14 days to send the game back, unopened, for a refund. 

You’ll need to cover the return postage and we suggest using a trackable returns service! We can’t issue a refund for any non-trackable returns that go missing, so make sure you keep hold of your tracking information and proof of purchase in case you need to get in touch with us. 

For more information, please check out our terms and conditions.

Missing pieces or something else?

No problem, just drop us an email letting us know what’s up, and we will do our best to sort it.

Still Got Questions?

Get in touch if you can't find the answer you need above and we'll do our best to give you a hand.